privacy policy

Earthly Essence respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

When you place an order, create an account, or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details (securely processed by third-party providers)

  • Order history

  • Delivery notes you provide

2. How We Use Your Information

We use your information to:

  • Process and deliver orders

  • Communicate updates about your purchase

  • Provide customer support

  • Improve our products and website

  • Send optional marketing updates (only if you opt in)

We do not sell or share your information with outside companies except for secure services needed to process payments and deliveries.

3. Payment Security

All payments are processed through trusted third-party services (e.g., Square, Stripe).
We never see or store your full credit card details.

4. Cookies & Website Data

Our website may use cookies to improve user experience, analyze traffic, and remember your preferences. You can disable cookies in your browser settings.

5. Your Rights

You may request to:

  • Access the personal data we hold about you

  • Update or correct your information

  • Unsubscribe from marketing emails at any time

To make a request, contact earthlyessencechi@gmail.com.

6. Data Retention

We store order and account information as required for business operations and legal obligations.

7. Changes to Policy

We may update this policy occasionally. Continued use of our site means you accept the updated version.